However, for an item to be replaced, we must be in possession of the item to be replaced. We understand that there will be times when a replacement is required urgently and we will do everything we can to help. Express delivery charge or other services such as MPESA charges/Bank charges) are not refundable. Additional charges paid at the time of ordering (e.g. Where you opt for a refund instead of a replacement, we will happily refund the amount you paid for the item(s).
outsized cake boards / boxes would almost certainly not arrive intact if posted on their own) so we would refund in full for the incorrect item. In some cases, it may not be safe or possible to send a replacement (e.g. Items returned without first arranging with us are done so at your own risk and cost. Where this is necessary, Afrocakery will reimburse your reasonable return delivery costs up to correctly calculated 1st class post if arranged with us in advance. On some occasions the item may need to be returned to us so that we can identify the root problem and return faulty items to the manufacturer. We may require a photo of any damages so that we can claim with the couriers. Under the Sale of Goods Act, Afrocakery are happy to replace or refund any damaged, faulty or incorrectly supplied item right away. The faster you contact us the faster we can help find a solution. We want you to be completely happy with your Afrocakery order so if any product arrives incorrect, damaged or faulty then please contact us right away (within 3 days at most) and we’ll do everything we can to help.
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